by warrenc (Posted Fri, 30 Jun 2017 21:29:30 GMT+7)
I think that was about the most informative answer anyone could hope for, and I agree with JimSouCal that Nissan (and the dealership that did the work) would hopefully want to find out exactly what went wrong here to avoid any PR fallout. I think blaming the owner's wiring is the wrong way to go here!
If the OP indeed paid the full price for a replacement traction battery, it would look good if they comped him a new OEM EVSE instead of trying to charge him full retail. If not, send a note to EVSE Upgrade. I'm sure they have a few around that they would part with for much less. Even the upgraded ones without a core are much less than than dealer wholesale.
I think that was about the most informative answer anyone could hope for, and I agree with JimSouCal that Nissan (and the dealership that did the work) would hopefully want to find out exactly what went wrong here to avoid any PR fallout. I think blaming the owner's wiring is the wrong way to go here!
If the OP indeed paid the full price for a replacement traction battery, it would look good if they comped him a new OEM EVSE instead of trying to charge him full retail. If not, send a note to EVSE Upgrade. I'm sure they have a few around that they would part with for much less. Even the upgraded ones without a core are much less than than dealer wholesale.