by TonyWilliams (Posted Tue, 07 May 2013 20:36:54 GMT)
No, the reset with power disconnect is not what they would suggest to you. That's why I'm telling you. If somebody hits the emergency stop, it must be reset. ChargePoint can't throw that power lever over the phone.
The site owners (EVoasis) isn't going to get a report that Mr. Hill called at 6:54am on Dec 32.
I want the thing to work and not get a reputation that there's something wrong with it (when there isn't). So, your reports of an issue that CANNOT be resolved by repowering the machine or by ChargePoint, please call me or Angus.
hill wrote:
Glad to know the prorate info will be easier to grasp. As to logging the date & time - isn't that what one is doing when calling the toll free 'help' center? Is something else necessary beyond calling their help center? I always have called on my failed charge attempts. The 'help' person eventually tells me they'll have to 'elevate the 'issue' ... up to the next level. If that call is insufficient to act as 'logging' - I'd be glad to do whatever other gymnastics are necessary. As to pulling the power switch - I'd never presume that'd necessarily act as a reset. Is that process supposed to be suggested by phone support? They never suggested it to us.
No, the reset with power disconnect is not what they would suggest to you. That's why I'm telling you. If somebody hits the emergency stop, it must be reset. ChargePoint can't throw that power lever over the phone.
The site owners (EVoasis) isn't going to get a report that Mr. Hill called at 6:54am on Dec 32.
I want the thing to work and not get a reputation that there's something wrong with it (when there isn't). So, your reports of an issue that CANNOT be resolved by repowering the machine or by ChargePoint, please call me or Angus.
